FAQs

Frequently Asked Questions (FAQs)

1. When Will My Order Ship?
Orders are typically processed within 24 hours after payment confirmation. Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

2. How Do I Cancel an Order?
You may cancel your order before it is shipped:

  • Please contact service@svetashops.com within 24 hours of placing your order to request a cancellation.

  • Refunds for canceled orders will be processed within 24–72 hours.

  • For custom or personalized products, a 30% design fee will be deducted from the refund.

3. What Is Your Return Policy?
We accept returns under the following conditions:

  • Return requests must be made within 7 days of receiving the product.

  • Items must be unopened and returned in their original packaging with all accessories and receipts.

  • Customized products are subject to a 30% design fee for returns or cancellations.

  • To start a return, please email service@svetashops.com.

4. What Payment Methods Do You Accept?
We currently accept PayPal only. Orders will be shipped to the address registered in your PayPal account. Please ensure your shipping information is accurate before completing your purchase.

5. Where Do You Ship From?
Most orders are shipped from our European warehouses. Depending on availability or upon special request, items may also be shipped from China.

6. Can I Return a Product?
Yes, returns are accepted under these conditions:

  • The product is unopened and in its original condition.

  • The return is requested within 7 days of delivery.

  • Return shipping costs may vary depending on whether the return is due to customer preference or a product issue.

7. How Long Does Delivery Take?
Delivery times vary based on product weight and destination:

  • Standard items (≤2 kg): 7–18 business days.

  • Heavy or high-power products (>2 kg or >100W):

    • Fast shipping: 10–18 days (£15 fee)

    • Standard shipping: 30–50 days (£8 fee)

8. Which Shipping Carriers Do You Use?
We work with reputable carriers including Royal Mail and DHL. A tracking number will be provided via email once your order is dispatched.

For any other questions, feel free to reach out to us at service@svetashops.com or +86 18078001000.
Thank you for choosing SVETA SHOPS!