Return Policy

Return Policy

Cancellation

  • All orders can be canceled before shipment.

  • Cancellation requests will be processed within 24 hours, and customers will receive a refund within 24–72 hours.

  • For customized products:

    • Orders can be canceled, but 30% of the total order value will be charged as a design fee.

    • If a shipped item is returned to us undelivered, the customer will bear any additional shipping costs.

    • For redelivery: Shipping will be processed as cash on delivery.

    • For refunds: Refunds will be issued after deducting any incurred costs.

Return & Exchange

Conditions of Return

  • Warranty Period:

    • Manufacturer’s warranty starts from the purchase date (based on the actual receipt date).

    • Batteries are consumables with a warranty ranging from 6 to 60 months. Please refer to the product manual for specific terms.

    • The warranty period does not reset after repair and is calculated from the original purchase date.

    • Free repair is offered for the same issue within 30 days of receiving the repaired product.

    • Additional unrelated issues can be repaired free of charge within 15 days.

    • All repairs are subject to confirmation by SVETA SHOPS customer support.

Return (Refund), Replacement, and Repair

  • Eligible products will be returned, replaced, or repaired if the terms of the agreement are met.

  • Customer support may evaluate the product condition before approving any request.

Application for Return (Refund)

  • Customers may apply for a return within 7 days of the purchase date (based on the receipt date), provided:

    • The product is unopened.

    • All included items and original receipts are returned to the designated address.

    • Contact: service@svetashops.com

How to Return or Exchange

  1. Send an email to service@svetashops.com. We will respond within 24 hours.

  2. Once approved, return the product within 7 days and provide the tracking information.

  3. For replacements, we will ship the new product within 24 hours of receiving the returned item and provide a tracking number.

Return Address

  • Primary Address:
    Unit 401, Building 42, Guigang Country Garden, No. 1458 Bushan Avenue, Gangbei District, Guigang City, Guangxi, China
    Postal Code: 537100

  • Important:
    Do not ship any products without prior approval. The specific return address may vary and will be confirmed via email.

Shipping Fee for Returns

  • Policies vary by situation:

    • Customer’s responsibility: Returns due to customer preference.

    • Website’s responsibility: Returns due to product loss, damage, or defects.

    • Shared responsibility: Costs split between the customer and the website.

Return Handling Fee

  • Standard Products: No handling fee for returns unless specified.

  • Customized Products: A 30% design fee will be deducted for cancellations or returns.

Refund Policy

Refund Process

  • Refunds are processed within 24 hours of receiving the returned product. Customers will receive the refund within 48 hours.

  • For bank transfers, refunds may take 3–5 working days. Customers are responsible for any transfer fees.

Refund Timeframe

  • Refund times vary by payment method:

    • PayPal: Refunds are typically reflected within 1–3 business days.

    • Bank Transfer: Send the order number and refund account details to service@svetashops.com.

    • Required bank information:
      Bank name, branch name, account type, account number, account holder’s name.

Payment Information

  • We accept payments via PayPal. Your payment details are processed securely through PayPal, and no sensitive financial information is stored on our servers.

Order Status

  • If your order status remains "Processing" after payment, contact service@svetashops.com with your name and order number. We will confirm the payment status and provide updates.

Contact Information

  • Phone: +86 18078001000

  • Email: service@svetashops.com

  • Return Address:
    Unit 401, Building 42, Guigang Country Garden, No. 1458 Bushan Avenue, Gangbei District, Guigang City, Guangxi, China
    Postal Code: 537100

Office Hours
Monday to Saturday, 9:00 AM – 6:00 PM (GMT+8), excluding public holidays.
We respond to most emails within one business day. If you do not receive a response, please check your spam folder.

Thank you for choosing SVETA SHOPS! If you have any questions, feel free to contact us.