Order Tracking

Overview
Our order tracking system allows you to monitor the status of your orders in real time. Once your order is confirmed and shipped, we will send you all relevant tracking details so you can stay informed every step of the way.

How to Track Your Order

  1. Order Confirmation Email
    After you place an order, you will receive a confirmation email containing your order details. Once the order has been shipped, the tracking number will be included in this email.

  2. Tracking Your Order Online

    • Visit the Order Tracking page on our website.

    • Enter your tracking number and click “Track” to see the latest status of your shipment.

  3. Account Dashboard
    If you have created an account with us, you can log in and go to the “Order History” section to view and track all your orders directly.

Common Order Statuses

  • Order Confirmed: Your order has been received and is being prepared for shipment.

  • Shipped: Your package has been dispatched and is on its way to you.

  • Out for Delivery: Your order is on the delivery vehicle and will arrive shortly.

  • Delivered: Your package has been successfully delivered.

Tracking Issues
If you experience any issues while tracking your order—such as missing or incorrect tracking information:

  • Allow 24–48 hours after dispatch for tracking details to be updated.

  • If the issue continues, please contact our customer support team with your order number and tracking details.

Delivery Delays
While we make every effort to deliver orders on time, factors such as weather conditions, customs procedures, or carrier delays may occasionally affect delivery schedules. We appreciate your patience in these situations. If needed, feel free to contact our support team for assistance.

Contact Information
For any questions or issues regarding order tracking, reach out to us:

We are committed to keeping you informed and ensuring your order reaches you safely. Thank you for choosing SVETA SHOPS!