Privacy Policy

Privacy Policy

I. Introduction
At SVETA SHOPS, we prioritize your privacy and are committed to delivering a secure, reliable, and trustworthy service experience. This Privacy Policy details how we collect, use, share, and protect your personal information while respecting your privacy rights under UK law.

II. Collection and Use of Information

  1. Collection of Personal Information
    When you interact with our website—such as creating an account, contacting us, participating in surveys, using online tools, or making a purchase—we collect relevant personal data, including:

  • Name: For identity verification.

  • Delivery Address: Ensures accurate product delivery.

  • Email Address: Serves as a primary communication channel.

  • Phone Number: Enables prompt communication when necessary.

  • Payment Details: Processed securely through PayPal, with no sensitive financial data stored on our servers.

Additionally, when you visit our website, we may collect information about your device, such as:

  • Device type, unique identifier, IP address, operating system, browser type, and usage data.

  • Diagnostic and location information to improve your service experience.

  1. Use of Personal Information
    Your personal data is used solely to:

  • Provide and enhance products and services.

  • Analyze data to improve business processes and user experiences.

  • Communicate account updates, transaction details, and policy changes.

We will never use your personal information or images for advertising purposes without your explicit consent.

III. Information Sharing
We are committed to safeguarding your personal information:

  • No Selling or Trading: Your information will never be sold, shared, or traded with third-party entities.

  • Limited Disclosure: Data is shared only within our corporate group and with essential third-party partners involved in order processing or delivery, strictly under UK law or with your explicit consent.

  • High Confidentiality: Contact information is treated as highly confidential and never used improperly.

IV. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. We recommend reviewing their privacy policies before interacting with these sites.

V. Privacy Infringement and Complaint Handling
If you believe your privacy rights have been violated:

  1. Contact Us Immediately: Email service@svetashops.com, and our team will investigate and address the issue promptly.

  2. Complaint Resolution: If dissatisfied with our response, share your feedback. We will assign professionals to review, resolve, and follow up until you are fully satisfied.

VI. Opt-Out Option
You can opt out of:

  • Receiving updates, promotions, or communications by following the opt-out instructions provided.

  • Retaining personal information in our system. Request data deletion at service@svetashops.com, and we will process your request in compliance with relevant regulations.

VII. Changes to the Privacy Policy
This policy may be updated due to legal, industry, or business changes. Updates will be prominently displayed on our website. Continued use of our services signifies acceptance of the revised policy. If you disagree, you may discontinue using our services and request account closure.

VIII. Applicable Law
This Privacy Policy complies with UK laws and regulations, ensuring a legally sound and safe service environment.

Contact Information
For inquiries or complaints, contact us at:

Address:
Unit 401, Building 42, Guigang Country Garden, No. 1458 Bushan Avenue, Gangbei District, Guigang City, Guangxi, China
Postal Code: 537100

Office Hours:
Monday to Saturday, 9:00 AM - 6:00 PM (GMT+8), excluding public holidays.

We respond to most emails within one business day. If you do not receive a response, please check your spam folder.

Thank you for trusting SVETA SHOPS. Your privacy is our top priority.